Find answers to common questions about shopping with Desqelle.
Orders and Payments
What currency are prices displayed in?
All prices and payments are displayed and processed in United States dollars (USD).
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover.
Further information is available in our Payment Policy.
When will I be charged?
The complete product price displayed during checkout is charged when you place your order.
Is sales tax added at checkout?
No additional sales tax is added at checkout. The complete amount payable is displayed before you submit the order.
Is checkout secure?
Our checkout is powered by Shopify. Payments are processed through Shopify and the applicable payment provider using encrypted security measures.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order-confirmation email containing your order number and purchase details. Check your spam or junk folder if you do not see it.
Can I cancel my order?
An order may be cancelled for a full refund if the cancellation is completed before dispatch. Once dispatched, the normal return process must be followed.
Can I change my delivery address?
Contact us immediately. We will attempt to update the address before dispatch, but changes cannot be guaranteed after processing has started.
Shipping and Delivery
Where does Desqelle deliver?
We deliver throughout the United States.
Is shipping free?
Yes. Standard shipping within the United States is completely free, with no minimum order requirement.
How long does delivery take?
Orders normally require:
- 2–3 business days for processing
- 3–7 business days for carrier transit
- An estimated 5–10 business days in total
Business days are Monday through Friday, excluding United States federal holidays.
Which delivery carriers do you use?
Orders are delivered through UPS or USPS.
What is the daily order cut-off time?
Our order cut-off time is 5:00 PM PT. Orders received after this time begin processing on the next business day.
How can I track my order?
Tracking information will be sent by email when available. You can also visit our Track Order page.
What should I do if my order is delayed or appears lost?
Contact us with your order number. We will review the tracking information and take the appropriate steps based on the circumstances.
Complete delivery information is available in our Shipping Policy.
Returns and Refunds
What is your return window?
All products may be returned within 30 calendar days after delivery, subject to our return conditions.
Are change-of-mind returns accepted?
Yes. For a change-of-mind return, the product must be unused, unassembled, undamaged, in its original condition and packaging, and complete with all supplied parts and accessories.
Is return shipping free?
Yes. Return shipping is free for approved returns. Desqelle will provide a prepaid return label and return instructions.
Do you charge a restocking fee?
No. We do not charge restocking fees or hidden return fees.
Where should I send my return?
Send the item only to the address printed on the prepaid return label supplied by Desqelle.
Do not send a return to our public business address unless it is the address printed on the provided label.
When will I receive my refund?
After we receive and inspect the returned item, an approved full refund will be issued to the original payment method within 10 business days.
Your bank or card provider may require additional time to display the refund.
Do you offer direct exchanges?
No. You may return an eligible item for a refund and place a new order for the preferred product.
What if my order arrives damaged, faulty, incomplete or incorrect?
Contact us as soon as possible, preferably within 2 days of delivery. Include your order number, a description of the issue and clear photographs where possible.
Reports received after two days will still be reviewed based on the circumstances.
Complete details are available in our Return and Refund Policy.
Products and Care
Will natural-wood products look exactly like the photographs?
Natural wood may vary in grain, knots, texture and colour. These natural characteristics mean individual pieces may have a slightly different appearance.
Colours may also appear different because of lighting, photography and screen settings.
Where can I find product dimensions and materials?
Available measurements, materials, features and other specifications are provided on the relevant product page.
Review the complete product information before placing an order.
How should I care for my furniture?
Use a soft cloth, clean spills promptly and avoid abrasive cleaners, excessive moisture, direct heat and prolonged sunlight.
Material-specific guidance is available in our Product Care Guide.
How can I get help with assembly or missing parts?
Review the instructions supplied with the product. If a part is damaged or missing, contact us with your order number, details of the issue and photographs where possible.
Customer Support
How can I contact Desqelle?
You may email us, use our Contact Us page or leave a message through live chat.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.shop
Business Address: 5935 Madden Ave, Los Angeles, CA 90043, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Response Time: Within 3 business hours during business hours
Live Chat: Live chat is available. You may leave a message at any time, and we will respond during business hours.
Contact Page: Contact Us