Last updated: 6 October 2026
Desqelle operates this store and website, including its information, content, features, tools, products and services (the “Services”). Desqelle is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, make a purchase or otherwise communicate with us.
If this Privacy Policy conflicts with our Terms of Service concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to an individual. It does not include anonymous or properly de-identified information.
Depending on how you interact with the Services, we may collect:
- Contact details, including your name, email address, phone number, billing address and delivery address
- Payment and transaction information, including payment method, payment confirmation, purchased products, returns and cancellations
- Account information, including login details, preferences and settings
- Communications you send to us, including customer-support enquiries
- Device and browser information, including IP address, network information and unique identifiers
- Usage information concerning how you browse and interact with the Services
- Shopping activity, including products viewed, added to your cart or purchased
Complete card numbers and card security codes are processed by Shopify and the applicable payment provider. Desqelle does not store complete card details on its own systems.
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, use the Services or contact us
- Automatically from your device through cookies and similar technologies
- From Shopify and service providers that support our store
- From payment, delivery, security, analytics and other service providers
- From partners or other third parties where permitted by law
How We Use Personal Information
We may use personal information to:
- Provide and improve the Services
- Process payments and fulfil orders
- Arrange delivery, returns and refunds
- Maintain and manage customer accounts
- Remember preferences and shopping-cart activity
- Provide order and account notifications
- Respond to questions and provide customer support
- Detect, investigate and prevent fraud, misuse or unlawful activity
- Protect the security of customers, our store and the Services
- Comply with legal obligations and valid legal requests
- Enforce our terms and policies
We do not use personal information to send promotional marketing messages by email, SMS or postal mail.
Where enabled, information about interactions with our store may be used by Shopify and relevant service providers to support advertising, measurement and personalisation, subject to applicable privacy choices and legal requirements.
How We Disclose Personal Information
We may disclose personal information:
- To Shopify, which hosts and supports our store
- To payment providers that process transactions
- To fulfilment and delivery providers that complete orders
- To service providers supporting information technology, analytics, security, fraud prevention, customer support and cloud storage
- To business and advertising partners where applicable and permitted
- When you request, direct or consent to a disclosure
- In connection with a business transaction, such as a merger, acquisition or restructuring
- To comply with applicable law, court orders, subpoenas or lawful government requests
- To protect the Services, our rights or the rights of customers and others
Service providers may use personal information only according to their applicable agreements, privacy notices and legal responsibilities.
Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about access to and use of the Services to provide, protect and improve its services.
Information submitted through the Services may be transmitted to Shopify and relevant service providers located in countries other than your country of residence.
Shopify Network Intelligence is enabled for our store. Shopify may process information about interactions with our store, other merchants and Shopify to provide enhanced services, including advertising personalisation and measurement.
Further information is available in the Shopify Consumer Privacy Policy. Privacy rights relating to information processed by Shopify may be exercised through the Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- Operate the store and checkout
- Maintain shopping carts and customer sessions
- Remember preferences
- Protect the store from fraud and misuse
- Understand website performance
- Support analytics, advertising and personalisation where applicable
Shopify’s automated privacy settings apply privacy controls based on applicable regions. Where available, visitors can manage eligible data-sharing choices through the Your Privacy Choices link displayed on the store.
Data Sharing and Targeted Advertising Choices
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising, as those terms are defined by applicable privacy laws.
Where available, use the Your Privacy Choices link shown in the store footer. You may also submit a request through our Contact Us page or email support@desqelle.shop.
Where required and supported, we recognise the Global Privacy Control signal for the browser and device sending the signal. Information about Global Privacy Control is available at globalprivacycontrol.org.
Third-Party Websites
The Services may contain links to third-party websites or online platforms.
We are not responsible for the privacy, security, accuracy or content of third-party websites. Review their privacy policies and terms before providing personal information.
Information posted in public or semi-public areas, including social-media platforms, may be visible and used by other users or third parties.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
A parent or guardian who believes a child has provided personal information may contact us to request its deletion.
We do not knowingly sell or share, as those terms are defined by applicable law, personal information belonging to individuals under 16 years of age.
Security
We use reasonable measures to protect personal information. However, no security measure or method of transmission is completely secure.
Do not send complete payment-card numbers, security codes, passwords or other sensitive information through ordinary email, live chat or contact forms.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Services
- Maintain customer accounts and transaction records
- Fulfil legal, tax and accounting obligations
- Prevent fraud
- Resolve disputes
- Enforce agreements and policies
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Receive a portable copy of certain personal information
- Opt out of the sale or sharing of personal information
- Opt out of processing for targeted advertising
- Appeal a decision concerning a privacy request
These rights are not absolute and may be subject to legal limitations or exceptions.
To exercise a right, email support@desqelle.shop or use our Contact Us page.
We may need to verify your identity before processing a request. An authorised agent may submit a request on your behalf where permitted by law, subject to proof of authorisation and identity verification.
We will not discriminate against you for exercising an applicable privacy right.
Complaints and Appeals
If you have a complaint about how we process personal information, contact us using the details below.
Depending on where you live, you may have the right to appeal our decision concerning a privacy request or submit a complaint to the appropriate data-protection authority.
International Data Transfers
Personal information may be transferred, stored and processed outside the country where you live.
Where required, transfers from the European Economic Area or United Kingdom will rely on recognised safeguards, such as applicable Standard Contractual Clauses or an adequacy decision.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, Services or legal obligations.
The revised policy will be posted on this page with an updated revision date. Additional notice will be provided where required by law.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.shop
Business Address: 5935 Madden Ave, Los Angeles, CA 90043, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Response Time: Within 3 business hours during business hours
Live Chat: Live chat is available. You may leave a message at any time, and we will respond during business hours.
Contact Page: Contact Us