Thank you for shopping with Desqelle. This Shipping Policy explains how orders are processed, shipped, tracked and delivered within the United States.
Shipping Area
Desqelle currently ships within the United States only. International shipping is not currently available.
Free Standard Shipping
We provide free standard shipping on all orders within the United States. Orders are shipped through UPS or USPS, depending on the delivery address and available shipping service.
Processing and Delivery Times
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Processing time: 2–3 business days
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UPS or USPS transit time: approximately 3–7 business days after dispatch
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Total estimated delivery time: approximately 5–10 business days from the date of purchase
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Order cut-off time: 5:00 PM CT
Orders placed after 5:00 PM CT, on weekends or on public holidays will begin processing on the next business day.
Business days exclude weekends and United States public holidays. Delivery times are estimates and may vary due to the destination, weather conditions, peak shopping periods, public holidays or carrier disruptions.
Delivery Address
Orders are shipped to the delivery address provided during checkout. Customers should carefully check their full name, street address, apartment or unit number, city, state and ZIP code before completing an order.
If an address needs to be corrected, contact us as soon as possible at support@desqelle.com or through our Contact Us page.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
If a parcel is returned because the delivery address was incomplete or incorrect, our customer-care team will contact the customer to confirm the next step.
Order Modifications
To request a change to an order, contact us as soon as possible at support@desqelle.com.
We will make reasonable efforts to assist, but an order cannot be modified after it has been dispatched.
Order Cancellations
Customers may request a cancellation before their order has been dispatched.
If the cancellation is completed before dispatch, a full refund will be issued to the original payment method. Once an order has been dispatched, it cannot be cancelled and must instead be handled according to our Returns & Refund Policy.
To request a cancellation, email support@desqelle.com or use our Contact Us page.
Order Tracking
Once an order has been dispatched, customers will receive a shipping confirmation email containing a UPS or USPS tracking number.
Orders can also be monitored through our Track Order page.
Tracking information may take a short time to update after the parcel has been accepted by the carrier.
Delayed Deliveries
If an order has not arrived within the estimated delivery period:
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Check the latest tracking information.
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Confirm that the delivery address shown in the order confirmation is correct.
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Check for a delivery attempt or collection notice from UPS or USPS.
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Contact our customer-care team for assistance.
We will review the tracking information and, where appropriate, open an enquiry with UPS or USPS. Although carrier delays may be outside our direct control, we will assist customers in seeking an appropriate resolution.
Lost Packages
If tracking has stopped updating or a parcel may be lost, email support@desqelle.com, use our Contact Us page or contact us through Live Chat.
Please provide your order number and delivery address. We will investigate the shipment with UPS or USPS. A parcel will be treated as lost after the carrier has completed its investigation or confirmed the loss. We will then work with the customer toward an appropriate resolution.
Packages Marked as Delivered
If tracking shows that a parcel has been delivered but it cannot be located, customers should check:
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Around the property and any designated safe location
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With other household members
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With neighbours or building management
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For a delivery or collection notice from UPS or USPS
If the parcel still cannot be located, contact us promptly so that we can assist with a carrier enquiry.
Damaged, Faulty or Incorrect Deliveries
Please inspect your order after delivery. If an item arrives damaged, faulty, incomplete or incorrect, contact us as soon as possible, preferably within 2 days of delivery.
Please provide your order number, a description of the issue and clear photographs where possible. Reports received after this period will still be reviewed based on the circumstances.
If a return is approved, Desqelle will provide a prepaid return label and the correct return instructions. Customers should only return the item using the instructions provided by our customer-care team.
Further information is available in our Returns & Refund Policy.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.com
Business Address: 5201 NE 46th St, Kansas City, MO 64117, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Response Time: We respond within 3 hours during business hours.
Live Chat: Need assistance? Click the Chat icon in the bottom-right corner to begin a conversation.
Contact Page: Contact Us