Shipping Policy

This Shipping Policy applies to orders placed with Desqelle through desqelle.shop for delivery within the United States.

Shipping Area

Desqelle delivers within the United States. International delivery is not currently available.

Orders are dispatched from within the United States.

Shipping Charges

Standard shipping is free on all eligible orders within the United States. There is no minimum order requirement.

Processing and Delivery Times

Processing time: 2–3 business days
Carrier transit time: Approximately 3–7 business days after dispatch
Total estimated delivery time: Approximately 5–10 business days from the order date
Order cut-off time: 5:00 PM PT

Orders placed after 5:00 PM PT, on weekends or on United States federal holidays will begin processing on the next business day.

Business days are Monday through Friday, excluding United States federal holidays. Delivery times are estimates and may be affected by the destination, weather, public holidays, carrier disruption or unusually high order volumes.

Delivery Carriers

Orders are delivered through UPS or USPS, depending on the delivery address and available service.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address needs to be corrected, contact support@desqelle.shop as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after processing has started.

Order Changes and Cancellations

An order may be cancelled for a full refund to the original payment method if the cancellation is completed before dispatch. After dispatch, the order must be handled according to our Returns & Refund Policy.

Order Tracking

After dispatch, a shipping-confirmation email containing the UPS or USPS tracking number will be sent to the email address used during checkout.

Orders can also be monitored through our Track Order page. Tracking information may take a short time to update after the carrier receives the shipment.

Delivery Delays

If an order has not arrived within the estimated delivery period, check the tracking information and confirm that the delivery address is correct.

For further assistance, contact support@desqelle.shop with your order number. We will review the available tracking information and assist with the carrier enquiry.

Lost Packages

If tracking has stopped updating or a parcel appears to be lost, contact us with your order number and delivery address.

After the carrier completes its investigation or confirms the loss, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Damaged, Faulty or Incorrect Deliveries

Inspect your order after delivery. If an item arrives damaged, faulty, incomplete or incorrect, contact us as soon as possible, preferably within 2 days of delivery.

Include your order number, a description of the issue and clear photographs where reasonably possible. Reports received after 2 days will still be reviewed according to the circumstances.

If a return is approved, Desqelle will provide a prepaid return label and return instructions. Further information is available in our Returns & Refund Policy.