Last updated: September 22, 2026
These Terms of Service apply when you access desqelle.shop or purchase products from Desqelle. By using our website or placing an order, you agree to these terms and our related policies.
Website Use
You may use this website only for lawful personal shopping purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access or submit false or fraudulent information.
Product Information
We make reasonable efforts to provide accurate product descriptions, dimensions, materials, images, prices and availability.
Natural wood may vary in grain, knots, texture and color tone. Product colors may also appear slightly different because of lighting, reflections and device display settings.
These natural or visual differences are not considered defects unless the product is materially different from its description.
Prices and Payments
All prices are displayed in United States dollars (USD). The complete amount payable will be shown before an order is submitted.
Payment must be successfully authorised before an order can be processed. Available payment methods and additional payment information are provided in our Payment Policy.
Orders
After checkout, customers should receive an order-confirmation email. This confirms that we received the order but does not guarantee dispatch.
We may contact the customer to verify payment, inventory, delivery-address or security information. An order may be held, declined or cancelled if payment cannot be verified, the product is unavailable or fraudulent or unauthorised activity is reasonably suspected.
If we cancel a paid order, a full refund will be issued to the original payment method.
Shipping and Delivery
Desqelle currently ships within the United States. Processing times, estimated delivery periods, tracking and delivery conditions are explained in our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address during checkout.
Returns, Refunds and Cancellations
Return eligibility, free return shipping, refund processing and cancellation conditions are explained in our Returns & Refund Policy.
Orders may be cancelled for a full refund only when the cancellation request is received and completed before dispatch.
Product Care and Assembly
Customers should follow all supplied assembly instructions and use products only for their intended purpose. Care guidance is available on our Product Care page.
Desqelle is not responsible for damage caused by incorrect assembly, misuse, improper care, unauthorised alteration or failure to follow the provided instructions.
Intellectual Property
The Desqelle name, website design, written content, graphics, logos and other store materials may not be copied, reproduced, distributed or used without prior written permission, except where permitted by applicable law.
Third-Party Services
Our website may use services provided by Shopify, payment providers, shipping carriers and other third parties. Their services may be subject to separate terms and privacy practices.
Website Availability
We may update, modify or temporarily suspend parts of the website when reasonably necessary for maintenance, security or operational purposes.
We do not guarantee that the website will always be available without interruption, but we will make reasonable efforts to maintain its functionality.
Limitation of Liability
To the maximum extent permitted by applicable law, Desqelle is not responsible for indirect or incidental losses resulting from misuse of products, failure to follow assembly or care instructions, third-party service interruptions or circumstances outside our reasonable control.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded.
Privacy
Personal information is handled according to our Privacy Policy.
Changes to These Terms
We may update these Terms of Service when our practices, services or legal obligations change. The updated version will be posted on this page with a revised date.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.com
Business Address: 5201 NE 46th St, Kansas City, MO 64117, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Response Time: We respond within 3 hours during business hours.
Live Chat: Need assistance? Click the Chat icon in the bottom-right corner to begin a conversation.
Contact Page: Contact Us