Last updated: 6 October 2026
This Payment Policy explains how payments are handled for orders placed with Desqelle through desqelle.shop.
Accepted Payment Methods
We accept the following card payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
Only payment methods displayed during checkout are available.
Currency and Charges
All prices and payments are displayed and processed in United States dollars (USD).
The full product price is charged when the order is placed. Standard shipping within the United States is free, and no additional sales tax is charged at checkout.
The complete amount payable will be displayed before you submit your order.
Payment Processing
Our checkout is powered by Shopify. Payments are processed through Shopify and the applicable payment provider using encrypted security measures.
Desqelle does not receive or store complete card numbers or card security codes on its own systems.
Information about personal-data handling is available in our Privacy Policy.
Payment Authorisation
By placing an order, you confirm that:
- You are authorised to use the selected payment method.
- Your billing and contact information is accurate.
- Sufficient funds or credit are available.
- The payment information is being used with the account holder’s permission.
Payment must be successfully authorised before an order can be processed.
Order Confirmation
After a successful checkout, you should receive an order-confirmation email containing your order number, purchased products, delivery information and total amount paid.
An order may remain subject to reasonable payment, inventory, address and fraud checks before dispatch.
Declined or Failed Payments
A payment may fail because of incorrect card information, insufficient funds, an expired card, bank restrictions, security verification or a temporary network issue.
If payment is declined, the order will not be processed. Contact your card issuer if the problem continues.
Never send complete card numbers, card security codes or banking passwords through email, live chat or our contact form.
Payment Verification
Shopify, the payment provider or Desqelle may conduct security and fraud checks.
An order may be held, declined or cancelled if payment cannot be verified or unauthorised activity is suspected. If a paid order is cancelled, a full refund will be issued to the original payment method within 10 business days.
Refunds
Approved refunds are issued to the original payment method within 10 business days, in accordance with our Return and Refund Policy.
Your bank or card provider may require additional time to display the refund after it has been issued.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.shop
Business Address: 5935 Madden Ave, Los Angeles, CA 90043, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Response Time: Within 3 business hours during business hours
Live Chat: Live chat is available. You may leave a message at any time, and we will respond during business hours.
Contact Page: Contact Us