Last updated: September 22, 2026
Desqelle aims to provide customers with a clear, secure and reliable checkout experience. This Payment Policy explains the accepted payment methods, billing currency, payment processing, authorisation and refund handling that apply when an order is placed through our website.
By completing a purchase, you agree to this Payment Policy and our Terms of Service.
Accepted Payment Methods
Desqelle accepts the following payment methods through our secure online checkout:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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JCB
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Maestro
Only the payment methods displayed at checkout are available for an order.
Billing Currency
All product prices and payments are displayed and processed in United States dollars (USD).
If a customer’s payment account operates in another currency, their card issuer or financial institution may apply currency-conversion charges or other banking fees. These charges are applied independently by the financial institution and are not controlled or received by Desqelle.
Standard shipping within the United States is free, and no additional tax is added at checkout. The complete amount payable will be displayed before the customer submits the order.
Secure Payment Processing
Our store and checkout are powered by Shopify. Payments are processed through Shopify and the applicable payment provider using encrypted, industry-standard security measures.
Desqelle does not receive or store complete card numbers or card security codes on its own systems. Payment information is handled by Shopify and the relevant payment provider according to their security and privacy requirements.
For information about how personal information is handled, please review our Privacy Policy.
Payment Authorisation
By submitting an order, the customer authorises the applicable payment provider to charge the selected payment method for the complete order amount displayed at checkout.
The customer confirms that:
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They are authorised to use the payment method provided.
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Their billing and contact information is accurate and complete.
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Sufficient funds or credit are available to complete the transaction.
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The payment information belongs to them or is being used with the account holder’s permission.
Payment must be successfully authorised before an order can be processed and dispatched.
Order Confirmation
After successfully completing checkout, the customer should receive an order-confirmation email containing the order number, purchased products, delivery information and total amount paid.
An automated order-confirmation email confirms that we have received the order. It does not prevent us from conducting reasonable payment, inventory, address or fraud checks before dispatch.
If the confirmation email is not received, check the spam or junk folder and confirm that the email address entered during checkout was correct. If the email is still missing, contact our customer-care team.
Declined or Failed Payments
A payment may be declined or fail because of:
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Incorrect card information
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Insufficient funds or available credit
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An expired card
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A restriction placed by the card issuer
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Failed identity or security verification
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A temporary payment-provider or network issue
If payment is declined, the order will not be processed until a valid payment is successfully received.
Desqelle does not control the reason a bank or card issuer declines a payment. Customers should contact their financial institution if a payment continues to fail.
Do not send a complete card number, card security code, banking password or other sensitive payment credentials through email, Live Chat or our contact form.
Payment Verification and Fraud Prevention
To protect customers and the store, Shopify, the applicable payment provider or Desqelle may conduct automated or manual fraud and security checks.
Where reasonably necessary, we may contact the customer to confirm information relating to an order. We will never request a complete card number, card security code or online banking password through email or Live Chat.
An order may be temporarily held, declined or cancelled if payment cannot be verified or if fraudulent or unauthorised activity is reasonably suspected.
If a paid order is cancelled, the payment will be refunded to the original payment method.
Pending Charges and Authorisation Holds
Some banks may temporarily display a pending transaction or payment-authorisation hold before a payment is fully completed.
A declined, cancelled or unsuccessful order may still appear as pending temporarily. The time required to release an authorisation hold is controlled by the card issuer or financial institution.
If a customer believes they have been charged more than once, they should contact us with their order number and a screenshot showing the transaction dates and amounts. Complete card numbers and security codes must not be included.
Order Changes and Cancellations
If an order needs to be changed or cancelled, contact us as soon as possible.
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once order processing or dispatch has started.
If an order has already been dispatched, any return will be handled according to our Returns & Refund Policy.
Refunds
Approved refunds are issued only to the original payment method used for the order.
Once a returned product has been received, inspected and approved, we will issue the refund within 10 business days.
After the refund is issued, the customer’s bank or card provider may require additional processing time before the amount appears in the account.
Complete return eligibility, prepaid return-label information and refund conditions are available in our Returns & Refund Policy.
Pricing or Payment Errors
We take reasonable care to display accurate prices and payment information.
If a material pricing or payment error affects an order, we will contact the customer before dispatch and provide an appropriate option. This may include confirming the corrected amount or cancelling the affected order for a full refund.
Nothing in this Payment Policy limits any rights or remedies available under applicable law.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.com
Business Address: 5201 NE 46th St, Kansas City, MO 64117, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Response Time: We respond within 3 hours during business hours.
Live Chat: Need assistance? Click the Chat icon in the bottom-right corner to begin a conversation.
Contact Page: Contact Us