Returns & Refund

This Return and Refund Policy applies to purchases made from Desqelle through desqelle.shop.

30-Day Return Window

All products may be returned within 30 calendar days after delivery, subject to the conditions below.

Contact us and receive approval before sending an item back. Returns must be sent using the prepaid return label provided by Desqelle.

Change-of-Mind Returns

For a change-of-mind return, the product must be:

Unused, unassembled and undamaged
In its original condition and packaging
Complete with all parts, hardware, instructions and accessories
Accompanied by the order number or proof of purchase
Free from signs of use, assembly, alteration or customer-caused damage

Damaged, Faulty, Incomplete or Incorrect Products

Inspect your order after delivery. If it arrives damaged, faulty, incomplete or incorrect, contact us as soon as possible, preferably within 2 days of delivery.

Please provide your order number, a description of the issue and clear photographs of the product, packaging and shipping label where possible.

Reports received after two days will still be reviewed based on the circumstances. A claim will not be rejected solely because the packaging was opened during reasonable inspection.

Natural Materials and Colour Differences

Natural wood may vary in grain, knots, texture and colour. These natural characteristics are not considered defects.

Colours and finishes may also appear slightly different due to lighting, photography, reflections, screen settings and device displays.

Free Returns

Return shipping is free for all approved returns, including change-of-mind returns.

We will email you a prepaid return label and return instructions. There are no return shipping charges, restocking fees or hidden return fees.

How to Request a Return

To request a return:

Email support@desqelle.shop, use our Contact Us page or contact us through live chat.
Provide your order number, product name and reason for the return.
Include photographs if the product is damaged, faulty, incomplete or incorrect.
Wait for approval and the prepaid return label.
Package the item securely and follow the provided return instructions.
Keep your return receipt or tracking confirmation.

Return Address

Send the return only to the address printed on the prepaid return label provided by Desqelle.

Our public business address is not automatically the return destination. Returns sent independently or to an unauthorised address may not be accepted.

Refunds

After receiving and inspecting the returned item, we will issue the approved full refund to the original payment method within 10 business days.

We do not issue cash refunds or send refunds to a different payment method. Your bank or payment provider may require additional time to display the refund.

Exchanges

We do not offer direct exchanges. You may return an eligible product for a refund and place a new order for the preferred item.

Order Cancellations

An order may be cancelled for a full refund if the cancellation is completed before dispatch.

Cancellation refunds are issued to the original payment method within 10 business days. Once an order has been dispatched, the return process above must be followed.

Further delivery and cancellation information is available in our Shipping Policy.

Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable law.

Contact Information

Business Name: Desqelle
Business Email: support@desqelle.shop
Business Address: 5935 Madden Ave, Los Angeles, CA 90043, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Response Time: Within 3 business hours during business hours
Live Chat: Live chat is available. You may leave a message at any time, and we will respond during business hours.