At Desqelle, we want customers to feel confident when shopping with us. This policy explains return eligibility, free return shipping, cancellations and how refunds are processed.
30-Day Return Window
Customers may request a return within 30 days from the date their order is delivered.
A return request must be submitted and approved before an item is sent back. Returns sent without prior approval or without the prepaid return label supplied by Desqelle may not be accepted.
Change-of-Mind Return Eligibility
Change-of-mind returns are accepted only when the furniture:
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Is unused, unassembled and undamaged
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Remains in its original condition
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Is returned in its original packaging
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Includes all parts, hardware, instructions and accessories supplied with the product
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Is accompanied by an order number or other proof of purchase
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Shows no signs of use, assembly, alteration, misuse or customer-caused damage
Furniture that has been assembled, used, altered or damaged by the customer is not eligible for a change-of-mind return.
Accepted Reasons for Return
A return may be requested when:
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The customer changes their mind and the product meets all change-of-mind eligibility conditions.
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The product arrives damaged.
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The product is faulty or defective.
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The product is incomplete or has missing parts.
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The customer receives an incorrect product.
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The product is materially different from its description.
Natural Materials and Appearance Differences
Natural wood may vary in grain pattern, knots, texture and color tone. These natural characteristics make each piece slightly different and are not considered defects.
Product colors and finishes may also appear slightly different depending on lighting, photography, reflections, screen settings and device displays.
If a product is materially different from its description or from the item ordered, contact us so that we can review the issue.
Damaged, Faulty, Incomplete or Incorrect Products
Customers should inspect their order after delivery. If a product arrives damaged, faulty, incomplete or incorrect, contact us as soon as possible, preferably within 2 days of delivery.
Please provide:
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The order number
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A description of the issue
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Clear photographs of the product, packaging and shipping label where possible
Reports received after this period will still be reviewed based on the circumstances.
A claim involving a damaged, faulty, incomplete or incorrect product will not be rejected solely because the packaging has been opened or the issue was discovered during reasonable inspection or assembly.
Free Return Shipping
All approved returns that meet the requirements of this policy include free return shipping.
After approving a return, Desqelle will email the customer a prepaid return shipping label and return instructions. There are no return shipping fees, restocking fees or hidden return charges.
Customers must use the label provided by Desqelle and follow the supplied return instructions.
How to Request a Return
To request a return:
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Email support@desqelle.com, use our Contact Us page or contact us through Live Chat.
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Provide the order number, product name and reason for the return.
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Include clear photographs if the product is damaged, faulty, incomplete or incorrect.
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Wait for return approval and the prepaid return label.
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Package the product securely and attach the provided label.
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Send the parcel according to the return instructions and retain the return receipt or tracking confirmation.
Do not send a return independently or use a different address or shipping label.
Return Address
The correct return address will be printed on the prepaid return label supplied after the return request is approved.
The public business address shown on our website is not automatically the return destination. Customers should only send returns to the address shown on the Desqelle prepaid return label.
Return Inspection
After the returned product is received, we will inspect it and notify the customer whether the refund has been approved.
For change-of-mind returns, products that do not meet the stated eligibility conditions may be declined. Damaged, faulty, incomplete or incorrect product claims will be assessed based on the nature of the issue.
Refund Method and Timing
Approved refunds will be issued to the original payment method within 10 business days after the returned product has been inspected and approved.
We do not issue cash refunds or send refunds to a different card, bank account or payment method.
After Desqelle issues the refund, the customer’s bank or payment provider may require additional time to display the funds. If the refund has not appeared after the payment provider’s normal processing period, contact us for assistance.
Refund Amount
Approved eligible returns will receive a refund for the product amount paid.
There are no deductions for the prepaid return label and no restocking fees. Original standard shipping is free and therefore does not create a separate shipping refund.
Exchanges
Desqelle does not offer direct exchanges for change-of-mind or ordering errors.
Customers may return an eligible product for a refund and place a new order for the preferred item. If a product is damaged, faulty, incomplete or incorrect, contact our customer-care team so that the available resolution can be reviewed.
Order Cancellations
An order may be cancelled for a full refund if the cancellation request is received and completed before dispatch.
Once an order has been dispatched, it cannot be cancelled. The customer must follow the return process described in this policy.
Cancellation and delivery information is also available in our Shipping Policy.
Applicable Rights
Nothing in this policy limits any rights or remedies available under applicable law.
Contact Information
Business Name: Desqelle
Business Email: support@desqelle.com
Business Address: 5201 NE 46th St, Kansas City, MO 64117, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Response Time: We respond within 3 hours during business hours.
Live Chat: Need assistance? Click the Chat icon in the bottom-right corner to begin a conversation.
Contact Page: Contact Us